At Freedom Paper Company, we are dedicated to customer service and
customer satisfaction. We will do everything possible to work with our
carriers to meet your delivery requirements; however, factors such as;
weather, traffic congestion and jobsite conditions limit delivery
commitments. Orders are filled within five business days or less from
receipt by our systems. Business days are Monday through Friday. Ground
shipments should arrive within 7-10 business days of the shipment date,
depending upon the delivery location. If you request express service,
your order will arrive within 5 to 7 business days of shipment date.
Out-of-stock items are back ordered, and will be filled as quickly as
possible. All items that are in stock are filled as stated above. If
there is any delay in the expected shipment, we will contact you by
phone or email. Freedom Paper Company LLC is not in any way whatsoever
responsible for any shipment delays due to flaws of carriers, acts of
God, or any situation or circumstance beyond our control.
Standard Shipping and Handling
Standard shipping and handling charges are based on the total miles and
fuel surcharges. We ship to all 48 contiguous states and select overseas
locations at additional cost. Standard Ground Service requires 7-10
business days. No payment made by personal check.
Freedom Paper Company uses Third Party delivery services to facilitate
shipping for our customers.
Express Service
Your order is guaranteed to arrive in 1 to 4 business days (Continental
US) after it ships from our distribution center. For shipments outside
of the Continental US and for International Shipments, please contact
our office at 443 542 5845 or toll free at 1 888 746 6566. Your order
will ship by a third party service.
Note: Express Delivery is not available on orders paid by personal
check. This service applies to orders of in-stock merchandise. Our
representatives are available 9 a.m. to 5 p.m. EST, five days a week
excluding major holidays. Please contact us at 443 542 5845 or toll free
at 1 888 746 6566.
Ground Freight Shipping
Some or all of our products are shipped via ground freight carrier.
Carrier scheduled deliveries vary but are likely to occur Monday through
Saturday, between 7:00 a.m. and 7:00 pm; EST, CST, MST and PST.
If you have any questions in regards to your order, please contact us
855-496-8458 or toll free at 1 888-746-6566 or email us at
customerservice@freedompaperco